At Ciaz.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund policy below:

  1. Return Period:
    You may return products within 7 days of delivery, provided they are sealed, unused, and in their original packaging.
  2. Non-Returnable Items:
    Opened, damaged, or used items cannot be returned due to health and hygiene concerns.
  3. Refund Process:
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds are processed within 5–7 business days through your original payment method or as store credit.
  4. Damaged or Wrong Items:
    If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for verification.
  5. Shipping Costs:
    Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.